Terms and conditions of sale

01Who are we?

The website parenthese-sensorielle.fr is published by Thomas Da Silva, sole trader (EI), operating under the trade name Parenthèse Sensorielle.

• Address: 52 bis avenue Maurice Chevalier, 06150 Cannes
• SIRET: 848 859 583 00041
• Contact: contact@parenthese-sensorielle.fr · 06 50 82 76 71

In these terms, Thomas Da Silva is referred to as “the provider” and any person who buys a product or books a treatment is referred to as “the client”.

02Purpose and scope

These general terms and conditions of sale (T&Cs) govern:

• the online sale of gift vouchers on the website parenthese-sensorielle.fr;
• the booking and delivery of treatments offered at the Centre Ananda in Cannes, at home, at a hotel or on a yacht.

Any order implies unreserved acceptance of the T&Cs in force on the day of the order. The client acknowledges having read them before confirming their order. Training courses are subject to specific conditions, provided at registration.

03Gift vouchers

The gift vouchers offered on the site allow you to give a massage, an energy treatment, a sensory ritual, a four-hands experience or an amount to spend at the boutique. Each product page specifies the treatment concerned and its duration.

The gift voucher entitles the holder to the chosen service, at the Centre Ananda in Cannes.

04Prices

Prices are shown in euros, all taxes included. VAT not applicable, article 293 B of the French General Tax Code.

The applicable price is the one displayed on the site at the time of the order. Postage for a paper gift voucher is included in the price. The provider may change prices at any time, with no effect on orders already confirmed.

05Ordering and payment

To order, the client chooses their gift voucher, adds it to the basket, enters their details and accepts these T&Cs before confirming their order.

Payment is made online by bank card, via the secure Stripe platform, with 3D Secure authentication. Bank details never pass through the site and are not stored by the provider. The order is final once payment is accepted; a confirmation email is then sent to the client.

06Receiving the gift voucher

When ordering, the client chooses between two formats:

• the digital version, sent by email;
• the paper version, sent by La Poste to the address given, in France.

The provider cannot be held responsible for a delivery delay attributable to La Poste or for an error in the address given by the client.

07Validity and use

The gift voucher is valid for 6 months from the date of purchase. The expiry date is shown on the voucher. After this period, it can no longer be used.

To use it, the recipient books their treatment by phone, by email or through online booking, stating that they have a gift voucher. The gift voucher cannot be exchanged for cash or refunded, except when exercising the right of withdrawal described below.

08Right of withdrawal

In accordance with article L221-18 of the French Consumer Code, the client has 14 days from their order to withdraw, without having to give a reason. They simply need to inform the provider by email at contact@parenthese-sensorielle.fr, stating their name and the order number.

The refund is made within 14 days of the request, using the same payment method. The right of withdrawal can no longer be exercised if the gift voucher has already been used and the treatment fully delivered before the end of this period.

09Booking treatments

Treatments are booked by phone, WhatsApp, email or through online booking. Current prices are shown on the site. Unless a gift voucher is used, the treatment is paid for on the day of the session.

If you are unable to attend, please let me know as early as possible, so that the time slot can be offered to someone else.

Home treatments. The price depends on the town where the treatment takes place, as it includes travel costs. If the location changes after booking, the price may be adjusted accordingly.

10Nature of the treatments

The treatments offered (massages, energy treatments, rituals) are wellbeing and relaxation treatments. They are neither medical nor therapeutic in the medical sense, and in no way replace a consultation, diagnosis or medical treatment.

Before the session, the client informs the provider of any health problem, ongoing treatment, pregnancy or contraindication. The provider may adapt or refuse a treatment if they consider it unsuitable.

11Liability

The provider undertakes to deliver treatments with care and professionalism. The provider cannot be held liable in the event of inaccurate or incomplete information given by the client about their state of health, or in the event of force majeure.

12Personal data

Information collected during an order or booking is used only to process it and for the relationship with the client. To find out more and exercise your rights, see the privacy policy.

13Mediation and disputes

In the event of a problem, the client is invited to contact the provider first: an amicable solution is always sought.

In accordance with articles L611-1 et seq. of the French Consumer Code, the client may use a consumer mediator free of charge. Consumer mediator: being appointed.

These T&Cs are governed by French law. Failing an amicable agreement, the dispute will be brought before the competent courts.